NOVEMBER 202419 ENVIRONMENTAL BUSINESS REVIEWsenior staff lead workshops on technical and customer service skills. By investing in their people, Oregon Restoration ensures that clients receive the highest level of service. It's no surprise the company has been named one of the "100 Best Companies to Work for in Oregon" for six consecutive years, ranking #2 among medium-sized businesses in 2023.One of the company's notable cases following the January storm involved homeowner Judy Kniss, whose crawlspace suffered severe water damage from a burst pipe that had gone undetected for months. By the time the issue was discovered, the Category 3 water had caused structural rot and extensive damage to the exterior siding and entire subflooring of her home. The challenge wasn't limited to the physical repairs--it was demonstrating to the insurance carrier that the damage was directly caused by the storm.Ricky Lovejoy, an Oregon Restoration project manager, took the lead in advocating for Judy with her insurer. He documented site conditions and organized a walkthrough with the insurance adjuster, using his expertise to prove that the pipe burst resulted from the storm's freezing temperatures."Ricky's knowledge and dedication were invaluable," Judy recalls. "He handled everything with precision, from the technical aspects of the repair to ensuring my insurance claim was approved." Thanks to Oregon Restoration's advocacy, Judy's home was fully restored.Building Bonds through Shared ExperiencesBeyond individual projects, Oregon Restoration prides itself on fostering a strong, positive work culture. The company organizes events like an annual whitewater rafting trip and family camping excursions, which strengthen team camaraderie and translate into better collaboration on the job."A strong team is essential to delivering the best possible service," says Gilyeat. "We believe in building bonds through shared experiences and maintaining a work environment that supports both professional and personal growth."Oregon Restoration's commitment to service and quality has earned them wide recognition, including the 2024 U.S. Small Business Administration (SBA) Portland District Director's Award for Excellence. The award, presented to Ryan Gilyeat and Lourdes Zazueta, is a testament to the company's outstanding contributions to the community and leadership in the restoration industry.At the heart of Oregon Restoration's success is a genuine care for clients. Whether responding to natural disasters or providing routine property maintenance, the team takes pride in being more than just a service provider. They are partners in recovery, committed to helping clients navigate the complexities of property restoration while building resilience for the future.As weather patterns continue to change, the need for companies like Oregon Restoration will only grow. By staying at the forefront of industry standards, continuously developing their team, and maintaining an unwavering commitment to client satisfaction, the company is well-positioned to meet the challenges ahead. In times of crisis, their clients know they can count on a team that provides not only solutions but also peace of mind. Our focus on continuous learning and professional development is key to maintaining our industry-leading standards
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